Welcome to Osaka Decor! We're delighted to bring your dream spaces to life. Please review our shipping policy to understand how we handle the delivery of our curated home decor items.
1. Processing Time:
Our team works diligently to process and prepare your orders within 1-3 business days.
2. Shipping Methods:
We offer standard and expedited shipping options to cater to your specific needs.
Certain products may have unique shipping considerations; please refer to individual product pages for details.
3. Shipping Costs:
Shipping costs are calculated at checkout based on your location and the selected shipping method.
4. Delivery Time:
Standard shipping generally takes 5-7 business days.
Expedited shipping options are available for those who want their items sooner.
5. White Glove Delivery (if applicable):
For large furniture items or special orders, we may offer white glove delivery services, providing a seamless experience from delivery to setup in your home.
6. International Shipping:
At this time, we primarily offer shipping within [specific regions]. For international shipping, please contact our customer service to inquire about availability and additional fees.
7. Tracking Information:
Once your order is shipped, you will receive a confirmation email with tracking information to monitor the status of your delivery.
8. In-Home Consultations:
If you've scheduled an in-home consultation, our team will coordinate directly with you to confirm the appointment details.
9. Returns and Exchanges:
For information on returns and exchanges, please refer to our Return Policy for comprehensive details.
10. Contact Us:
If you have any questions about our shipping policy or need assistance, please don't hesitate to reach out to our friendly customer service team.
Thank you for choosing [Your Home Interior Design Company] to transform your living spaces. We look forward to bringing beauty and comfort to your home!
*Return Policy:*
We strive to ensure your satisfaction with our home interior design products. If you are not completely happy with your purchase, our return policy allows for returns within 30 days of the delivery date.
*Conditions for Returns:*
1. Items must be in their original condition and packaging.
2. Customized or personalized items are not eligible for return.
3. Returns must be initiated within 30 days of receiving the product.
4. Proof of purchase is required for all returns.
*Return Process:*
1. Contact our customer support team to initiate the return process.
2. Provide the order number and details about the items you wish to return.
3. Our team will guide you through the return authorization and shipping process.
*Refund Process:*
1. Once we receive the returned items, they will be inspected.
2. If approved, a refund will be processed to the original payment method within 7-10 business days.
*Shipping Costs:*
1. Original shipping costs are non-refundable.
2. Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
Feel free to reach out to our customer support if you have any questions or concerns regarding your return. Your satisfaction is our priority.
